Help and contact
Quick answers first. If yours isn’t here, write to us below.
A purchase didn’t arrive
Close Lexibloom completely and open it again. The App Store hands over any purchase that didn’t finish, and the game delivers it. If it’s still missing, send us a message with the date and what you bought.
Refunds
Purchases are handled by Apple. To ask for a refund, go to reportaproblem.apple.com.
Moving to a new iPhone
Your progress is saved to the cloud and linked through your iCloud Keychain. On a new iPhone signed in to the same Apple ID, with iCloud Keychain turned on, open Lexibloom and your progress comes back by itself.
Deleting your data
Open Settings in the game and choose Reset all progress. It deletes what our server holds about you and starts the game afresh. The privacy policy has the details.